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Security
18h 33m
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About the course
Course Outline
Identify & Report Security Risk Situations
1 - Phonetic Alphabet
2 - Map Reading
3 - Assisting the Customer
4 - Communication Devices
5 - Record of Statement
6 - Memo to Colleagues
7 - Incident Report
8 - Lost and Found
9 - Communicating with Customers
10 - Securing the Environment
11 - Website Directory
12 - Conflict Resolution with Colleagues
13 - Client Details
14 - Conflict Resolution with Customers
15 - Customer Service Policy
16 - Communication with Colleagues
17 - Questioning
18 - Time Management
19 - Time and Clocks
20 - Develop and Use a Checklist