Teach2Learn's Introduction to Hospitality LLND Pre-Assessment course, comprising of 20 online questions, will build foundational language, literacy, numeracy and digital skills that are essential for everyday tasks in the hospitality industry. The course is designed to help you become more confident and capable in managing simple yet important tasks in a a hospitality setting.

Key areas you will focus on include:

Basic written communication: How to write down customer orders, fill in basic forms (like fax forms and repair requests), and follow simple instructions
Numeracy skills: Basic calculations for tasks like managing orders, handling payment, and taking bookings
Team understanding: Learn the roles of personnel in a team and how to contribute to basic team activities, such as writing simple meeting minutes
Customer interaction: How to take and relay messages, address customer complaints using basic hospitality policies, and clarify questions
Time management: How to order tasks, frame time for different duties, and manage simple schedules using a calendar
Taking bookings: Basic skills for taking customer bookings and ensuring all necessary details are recorded accurately
Simple procedures and personal details: How to handle personal deails and follow basic workplace procedures for smooth daily operations
Skills planning: Develop simple personal skills plan to track your progress and identify areas for improvement as you move forward in your career.

Course Details:

Total Questions: 20 questions - 1 chapter
Focus Areas: Reading, Writing, Oral Communication and Digital Literacy
Time: 30-60 minutes (self-paced)
Certificate: Certificate upon completion
Cost: AUD $50
ACSF Level 3

By completing this course, you'll gain confidence in completing basic administrative and customer service tasks, preparing you for success in entry-level roles within the hospitality industry.

** The cost of this course is listed in Australian dollars (AUD) **

About the course

Course Outline